MASSACHUSETTS -- As residents throughout Massachusetts brace for a probable bout with blizzard conditions from snowstorm Nemo this weekend, Charter is putting safeguards in place to stabilize its workforce and network in preparation for the storm's impact.
"We are hoping for the best, but preparing for the worst," said Gregory A. Garabedian, Charter's Vice President and General Manager for New England. "We are tracking the storm's path, and taking necessary precautions to ensure that our employees are prepared, in order to ensure any service interruptions to customers are limited."
Charter's storm preparation plan includes an internal employee alert system, as well as insuring all Charter facilities in the path of the storm are properly stocked with equipment and resources readied at staging areas in safe locations. Suppliers of fiber and cable also are notified to be on stand-by alert.
Special service attention is given to hospitals, government and community facilities that depend on uninterrupted Charter services. "Our community relies on Charter services to stay connected to critical information, as well as to their loved ones," said Garabedian. "We take that responsibility very seriously and will do everything within our power to make sure our services remain online throughout the duration of the storm. Charter also maintains a close working relationship with local power companies, in order to safely expedite any repairs and restore service if any network damage were to occur.
In efforts to communicate effectively with customers during severe weather, Charter has established a Storm Center web page featuring emergency preparedness and real time service restoration information at www.charter.com . Customers can also notify Charter regarding network storm damage by calling 1-888-GET-CHARTER (1-888-438-2427), or email service inquires or questions to CharterRecovery@chartercom.com .